Made in Italy to ensure quality and cutting-edge technology

We are fully aware and convinced that Customers and their loyalty are the most valuable and vital asset for a Company. This idea has, since the very beginning, oriented our choices and increased our commitment towards a business model which is completely aimed at full "Customer Satisfaction", as suggested by ISO 9001 Standards.

In this regard, we have achieved important results, through an action aimed at global involvement, at all stages, of all the functional components involved in the processes, both inside and outside the Company.

Constantly raising awareness among our Suppliers (who are perceived as Partners in the company production process), training internal collaborators belonging to every function and level, paying strong attention to every possible contribution of individuals, profitably exchanging crucial information about services' delivery by each individual party and actively involving the Customer are indispensable and essential for the achievement of the company's growth objectives.

In order to guarantee a constant improvement of the service quality level, which must always be in line with Customer's expectations, a monitoring process has been specifically developed to measure, weigh and evaluate the satisfaction level related to every stage of the process and perceived outside the Company.

The high performances of innovative, high quality and reliable products are exclusively obtained and guaranteed through the active and responsible involvement of all Company functions, which allows:
• an appropriate choice of raw materials already in the designing stage
• an appropriate optimization of the production processes, which are already designed during the product development stage
• constant training and updating of all internal and external collaborators (Suppliers)
• a ceaseless control and verification action to supervise all the processing stages, the tools and production equipment.

In this regard, the Company Management promotes and encourages a constant action of continuous improvement.

Through the adoption and effective implementation of a Quality and Environmental Management System, CIS is fully committed to preserve and guarantee environmental protection, to prevent environmental crimes and to pursue the constant improvement of the IMS and its performance, by minimising the risks related to its performed activities, products and services.

CIS operates in the following fields:
• design and assembly of mechanical, electronic, thermoplastic and optical products and components for mailing and telecommunications services, assembly of railway signalling products with a UNI EN ISO 9001 standard certified management system
• design, production and assembly of mechanical and thermoplastic products and components, optical fiber cables for mailing and telecommunications services, production and assembly of railway signalling products with a UNI EN ISO 14001 standard certified management system.

We implement the following Company Policy goals every day and at every stage of our work:
• systematically implement the principles and requirements set out in the Integrated Management System documents (Quality and Environment);
• operate by ensuring the effectiveness, efficiency and reliability of the services provided in relation to the needs/requirements specified in the contract documents;
• understand the needs and expectations of our Customers and stakeholders and ensure their full implementation;
• operate in compliance with the requirements of environmental protection and social responsibility, which are fundamental for our civil living, especially for what concerns prevention and constant improvement;
• comply with laws, rules and regulations, legal requirements and other requirements related to the Company operating fields and meet Quality and Environment compliance obligations;
• increase our professionalism by improving our public image;
• operate towards a constant improvement of the IMS;
• determine our activities risks and their significant impact and eliminate them in relation to the knowledge we have acquired based on technical progress and, if not possible, reduce them to a minimum level by acting on their causes;
• monitor processes, risks/opportunities and environmental aspects/impacts;
• avoid waste and unnecessary energy and natural resources consumption, including water;
• use, whenever possible, environmental criteria when choosing packaging and consumables;
• contain waste generation, especially hazardous waste, by starting from the very beginning of the production process and promote a waste management which priorities, when possible, reuse, recycling and recovery;
• monitor and reduce CO2 emissions into the atmosphere;
• adopt the best techniques and procedures for emergency prevention and control;
• increase awareness to implement effective prevention;
• transparently share its environmental performance with the local community, the customers and all stakeholders, in order to gain and build trust in the activities and products/services offered;
• pursue an open and constructive attitude towards the public, Public Authorities and stakeholders;
• periodically review the Policy, the Objectives, the System Goals and the related implementation programmes and give them adequate visibility within the company.

These objectives, in addition to being constantly monitored during the working process, are analysed and reviewed during the Management System Review with the Function Managers and/or Company units.

The Company has prepared a special short-term objectives document to establish specific indicators for the Quality and Environment Management System (planning and monitoring of the objectives). The registered data are always analysed during the Management System Review, and, if necessary, new objectives/indicators are set.

To achieve the company's objectives, the Management is committed to:
• ensure that the Company Policy is supported by all levels of the Company and is appropriate to its goals, size, organisational context and the specific nature of its risks and opportunities;
• provide the necessary resources for the objectives’ achievement;
• encourage the constant improvement of each employee's individual skills (improvement of the working atmosphere);
• periodically review the Company Policy in order to ensure its constant adequacy.

The requirements and methods of implementation of the Integrated Management System (Quality and Environment), which are listed in the IMS documentation, outline our Company Policy. That is why we require our staff to fully comply with it, in relation to their respective competences and responsibilities, always bearing in mind that the Quality of the performed activities is a specific task for those who perform them and not for those who verify them.